Our delivery area currently is the Albuquerque metro area, Santa Fe and surrounding communities, Farmington and surrounding communities including Durango and parts of southwest Colorado. Arrangements can be made for delivery to Northern New Mexico as well as Southern New Mexico and parts of Colorado and Texas. For further information please call us at 1-800-854-6755.
Purchases made at Albuquerque, Santa Fe and Farmington locations
To ensure successful delivery of your new merchandise, please take a moment to review the following information.
Please review your sales receipt to make sure the following information is correct; "ship to" address, zip code and phone numbers (home, work, and cell).
The balance of your order, including delivery charges, must be paid in full prior to delivery. Our drivers are not equipped to handle C.O.D.
Deliveries are routed geographically based on the number of deliveries in each area. For this reason, we are unable to honor requests for special times. Deliveries are usually between 7:00 am and 6:00 pm. One to two days prior to your predetermined delivery date, you will receive an automated call with an estimated three-hour window for your delivery. If you have not received a call by 3:00 pm the day prior to your scheduled delivery, please call 505-761-3256 for New Mexico deliveries. If you are outside the metro area, you may call our toll free number 800-854-6755.
Delivery fees are non-refundable. If for some reason you should miss your scheduled delivery, a new delivery date will need to be arranged, and a second delivery fee will be charged. You may reschedule or cancel your order up to three days prior to your scheduled delivery date without a fee. However, if three days notice is not provided, a non-refundable $35 cancelation fee will be charged.
The balance on your order must be paid in full, no later than four days prior to your delivery date. If the balance is not paid, your order will have to be rescheduled for another date based on our availability.
Our delivery teams will assist in moving any existing furniture that directly affects the delivery, however, we will not remove or dispose of old furniture. Furthermore, our associates will not move any electronic or computer equipment. Please make other arrangements for the movement or disposal of these items. Ideally, we would prefer to have our customers available for their deliveries in order to personally inspect their purchases. However, while we realize this is not always possible, you will need to have a responsible adult (over 18 years of age) present at the time of delivery. Once the delivery is complete, we will ask that you complete a short phone survey regarding your shopping and delivery experience. We want to make sure that you are completely satisfied with your purchase.
If you have any questions, concerns or changes regarding your delivery, please call 1-800-854-6755.