COVID-19 Information We're keeping your shopping experience safe and healthy.
Please be assured that we are actively working with our partners to get your order to you as soon as possible as shipping times are temporary longer than normal.
As a locally owned and operated company for over 80 years, we take our commitment to the community very seriously. In compliance with the Governor's updated Public Health Order, our stores are open in Albuquerque, Santa Fe and Farmington - hours and location information here.
As we welcome you back into our stores, know that our ultimate priority is to keep our guests and team members safe. Our stores are conducting "Touch Point" cleaning techniques and our team members are practicing social distancing, taking their temperatures daily and wearing face coverings. Our warehouse is practicing contactless customer pick up as well as safe and clean contactless delivery. We thank you for your support and trust.
American Home Furniture and Mattress Temporary Store Hours
Monday - Saturday 10:00 AM to 7:00 PM
Sunday 12:00 PM to 6:00 PM
Customer Pick Up Hours - Warehouse Only
Wednesday - Saturday 10:00 AM to 6:00 PM
Sunday 12:00 PM to 5:00 PM
Call 505-761-3203 to Schedule Contactless Pick up
Deliveries - Also in accordance with the Governor's order, we are only delivering to your doorstep and your items will be in the manufacturers' original packaging. We will not be entering your residence.
Conctactless Pick Up - We can now schedule pick ups at 801 Comanche NE. Please call 505-761-3203 to schedule your pick up.
Q: How can I shop your store?
A: We offer many ways for you to shop at American Home Furniture and Mattress. In accordance with the most recent Public Health Order our stores are now open to the public. We are taking extra safety precautions with our team members and our guests. You can also shop with us online and start a live chat at any time with an associate. Please feel free to set up an in-store appointment, a video, or a telephone call with an associate too. We are here to take care of your needs in any way you feel most comfortable.
Q: Does your website have everything you carry in the stores?
A: Currently our website has almost everything we carry in our locations and we are always adding new items, so if you do not see something, please message us. We also carry one-of-a-kind pieces of furniture and rugs that may not be online, we are happy to send you pictures from the store with all the information you need.
Q: Are you still able to deliver furniture in the current environment? What are the extra safety precautions you are taking?
A: Yes, we are still able to deliver to you during this time. We are offering Contactless White Glove and Contactless Curbside Delivery. The safety of you, our household, and our team members is extremely important. Our delivery teams have been trained to follow the latest CDC Guidelines. They will wear masks, gloves, and booties while making your delivery. We have taken extra steps to sanitize our warehouse and trucks.
Q: What is your Furniture Return Policy?
A: You have 5 days from the date of receipt of merchandise (furniture, rugs, accessories) to contact Customer Service (that department has a different name) to set up a return or exchange. Merchandise must be returned in the original condition. As-is and special-order merchandise cannot be returned.
Q: What is your current Mattress Comfort Exchange Policy? Do you haul away older mattresses?
A: We offer a 60-Day Comfort Guarantee on Tempurpedic mattresses only. There are no refunds or returns on mattresses (except Tempurpedic), adjustable bases, pillows, and protectors. Please see associate for details.
For the safety of our team members as well as our guests, we do not haul away older mattresses. For free clean and safe haul away we recommend contacting the Non-Profit Beds4Kidz at Beds4Kidz.org or calling the City of Albuquerque at #311 to schedule a free pick up. Thank you for your understanding.