Delivery

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Delivery Information

Our delivery area currently is the Albuquerque metro area, Santa Fe and surrounding communities, Farmington and surrounding communities including Durango and parts of southwest Colorado. Arrangements can be made for delivery to Northern New Mexico as well as Southern New Mexico and parts of Colorado and Texas. For further information please call us at 1-800-854-6755.


To ensure successful delivery of your new merchandise, please take a moment to review the following information.

Please review your sales receipt to make sure the following information is correct; "ship to" address, zip code and phone numbers (home, work, and cell).

The balance of your order, including delivery charges, must be paid in full prior to delivery. Our drivers are not equipped to handle C.O.D.

Deliveries are routed geographically based on the number of deliveries in each area. For this reason, we are unable to honor requests for special times. Deliveries are usually between 7:00 am and 6:00 pm. One to two days prior to your predetermined delivery date, you will receive an automated call with an estimated three-hour window for your delivery. If you have not received a call by 3:00 pm the day prior to your scheduled delivery, please call 505-761-3256 for New Mexico deliveries. If you are outside the metro area, you may call our toll free number 800-854-6755.

Delivery fees are non-refundable. If for some reason you should miss your scheduled delivery, a new delivery date will need to be arranged, and a second delivery fee will be charged. You may reschedule or cancel your order up to three days prior to your scheduled delivery date without a fee. However, if three days notice is not provided, a non-refundable $35 cancelation fee will be charged.

The balance on your order must be paid in full, no later than four days prior to your delivery date. If the balance is not paid, your order will have to be rescheduled for another date based on our availability.

Our delivery teams will assist in moving any existing furniture that directly affects the delivery, however, we will not remove or dispose of old furniture. Furthermore, our associates will not move any electronic or computer equipment. Please make other arrangements for the movement or disposal of these items. Ideally, we would prefer to have our customers available for their deliveries in order to personally inspect their purchases. However, while we realize this is not always possible, you will need to have a responsible adult (over 18 years of age) present at the time of delivery. Once the delivery is complete, we will ask that you complete a short phone survey regarding your shopping and delivery experience. We want to make sure that you are completely satisfied with your purchase.

If you have any questions, concerns or changes regarding your delivery, please call 1-800-854-6755.

 

Delivery and Shipping Options

American Home offers many options for delivery of your purchases. Delivery methods vary for each individual item sold on the site. Please note the Availability section on each product page will give you an estimation of arrival dates. After adding the item to your cart you will be able to choose from the delivery options that are available for your item.

White Glove Home
Delivery We offer White Glove Delivery for items to be delivered in New Mexico and select zip codes in Colorado, Arizona, Utah and Texas. Our team of delivery professionals will expertly load, transport, unload, install and assembly of your merchandise and also remove all packaging.

For in-store purchases, a sales associate schedules delivery; for online purchases, you can expect a phone call or email to schedule delivery.

Curbside Delivery
Select zip codes are also eligible for curbside delivery. Our team of delivery professionals will expertly load, transport, unload your merchandise. You will be expected to move your item into your house, installation, assembly and packaging removal will be your responsibility.

For in-store purchases, a sales associate schedules delivery; for online purchases, you can expect a phone call or email to schedule delivery.

Customer Pick Up
We offer Customer Pick Up from our location at 801 Comanche NE, Albuquerque, NM 87107 and in some cases your merchandise can be taken from the store. Customer Pick Up is open Monday-Friday 12:00 p.m. - 6:00 p.m.; Saturday 9:30 a.m. - 6:00 p.m.; Sunday 11:00 a.m. - 5:00 p.m.

Free Shipping
Some items are eligible for free shipping. These items leave the American Home partner via UPS Ground Shipping with 2 business days of completing the order. Most items arrive within 7-10 business days, please confirm for each product in the Availability section on each product page.

 

How was your Delivery? Let us know with this quick survey

Please have your Order Number and Delivery Date ready for the survey. Thank you for your feedback, this should take you no longer than two minutes.

To begin the survey click here.