FAQs
Frequently Asked Questions
If you just need a quick answer, you may find some answers to our frequently asked questions here. If you need more assistance chat or text with us.
Quick Answers
Q: What are your hours? / Are you open today?
A: Check our store hours.
Q: What is your address? / Where are you located?
A: We have locations in Albuquerque, Santa Fe and Farmington, NM, we have a page to help you find your local American Home.
Our Warehouse to pick up your items after you have scheduled an appointment is located at:
Q: Do you deliver/ship to me?
A: We deliver larger furniture items to most zip codes in New Mexico and some select zip codes in the surrounding states. For smaller, parcel items (Accessories) we will ship to the lower 48 contiguous United States.
Q: Where can I find my order number?
A: Online, you can go to My Account and click on Orders on the left side to find any orders you have placed.
If you are looking at a paper or PDF invoice from an in-store purchase the top right will have your Order or Sales number
Q: How do I schedule a pick up/delivery?
A: Pick up: Schedule your pickup here: Warehouse Customer Pick Up
Delivery: Please contact your salesperson to schedule a delivery if one hasn't been scheduled at the time you purchased. If you ordered online we will contact you by phone or email to schedule a delivery.
Q: When will my order be delivered/shipped?
A: If your items are in stock at our Warehouse, you can expect to schedule a pick-up or delivery within 2-10 days, there may be some delays. If we have to order your items from an American Home partner, we will contact you when your items are received in our Warehouse to schedule a delivery or pick up that is convenient for you.
Q: Is this item in stock at the Warehouse and ready to deliver?
A: Look for the green checkmark at the bottom of the picture to see if your item is in stock at our Warehouse.
Q: How do I make a payment on my American Home credit card?
A: You can manage your account and make payments https://retailservices.wellsfargo.com/customer/index.html
Q: Do you offer financing?
A: We do! Financing is subject to credit approval. Apply here
Q: Can I use my American Home Credit Card for online purchases?
A: Currently we do not accept this online however you can contact us and we can help you.
Q: I have a balance to pay on my order, can I do that online?
A: Yes! Just log in on AmericanHome.com with the same email you used in the store. Click on My Account and then on the left side click on Orders. You will see your orders here, if you have a balance you will see a blue link to pay your balance, you may have to scroll down depending on the size of your screen.
Q: My item broke, how can I get it fixed?
A: Chat with us and we'll get you started on what we can do to help out.
INDEPENDENT & LOCALLY OWNED
We have been committed to making your shopping experience convenient and affordable since 1936. Our team lives in New Mexico and understands the variety of lifestyles New Mexicans love to live. American Home’s team of buyers travel to all the major markets to find just the right products. We shop the local competition and the internet to ensure we offer the lowest prices guaranteed.