FAQs

 

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Frequently Asked Questions

If you just need a quick answer, you may find some answers to our frequently asked questions here. If you need more assistance chat or text with us .

What are your hours? / Are you open today?

Here's our store hours.

What is your address? / Where are you located?

Here's our store info.

Do you deliver/ship to me?

We deliver larger furniture items to most zip codes in New Mexico. For smaller, parcel items (Accessories) we will ship to the lower 48 contiguous United States.

Where can I find my order number?

On AmericanHome.com, you can go to My Account and click on Orders on the left side to find any orders you have placed.

If you are looking at a paper or PDF invoice from an in-store purchase the top right will have your Order or Sales number.

How do I schedule a delivery?

Contact your salesperson if delivery was not scheduled when you made your purchase. If you ordered online, we will contact you by phone or email to schedule delivery.

When will my order be delivered?

If your merchandise is in stock at our warehouse, delivery can usually be scheduled within 2 to 10 days. Delays may occur. If merchandise must be ordered from one of our partners, we will contact you when it arrives to schedule delivery.

Is this item in stock at the Warehouse and ready to deliver?

Look for the green checkmark at the bottom of the picture to see if your item is in stock at our Warehouse.

How do I make a payment on my American Home credit card?

You can manage your account and make payments here: retailservices.wellsfargo.com/customer/index.html

Do you offer financing?

We do! Financing is subject to credit approval. Apply here.

Can I use my American Home Credit Card for online purchases?

Yes. Your American Home Credit Card can be used online and may be selected as a payment option during checkout.

I have a balance to pay on my order, can I do that online?

Yes! Just log in on AmericanHome.com using the same email address associated with your order. Select My Account and then Orders. If a balance remains, a payment link will appear with the order.

Shortcuts: My Account | Orders

My item broke, how can I get it fixed?

During Warranty Service hours, Monday through Friday from 9:00 a.m. to 6:00 p.m., call or text us at 505-761-3202 or chat with us. After hours, submit our online Service Order Form, and our team will contact you.

Do you have mattresses for different budgets?

Yes. We carry mattresses across a range of price points from Sealy, Purple, Tempur-Pedic, and other brands. Our team will ask about your budget, sleep style, and comfort needs, then explain your good, better, and best options. We also offer a low price guarantee on identical mattresses from local authorized competitors.